Dispatch
Filters
Integrations
Connect your Thumbtack accounts — your cities and leads sync automatically.
Thumbtack
Lead generation platform — connect pro accounts to receive leads and send messages
Lead accounts
Assign each Thumbtack account to a dispatcher. New leads from that account go directly to them.
Google Local Services Ads
Loading…
Yelp for Business
Capture and respond to Yelp business leads
Hatch
Universal lead router — connect any lead source
Dispatcher pay — current period
Reports Dashboard
Lead Flow
Revenue
Conversion Funnel
Technician Performance
| Technician | Jobs | Leads | Completed | Hours | Tech earned | Revenue | Bonus owed | Utilization |
|---|
Top Categories
Lead Sources
Top Cities
Response Times
Estimates
Create, send, and manage estimates for customers
| Estimate | Total | Status |
|---|
No estimates yet
Create your first estimate to send to a customer
Invoices
Create, send, and manage invoices & payments
| Invoice | Amount | Status |
|---|
No invoices yet
Create your first invoice to start getting paid
Engineer Agent
AIEngineer Agent
Знает весь код платформы. Может читать файлы, выполнять команды, запрашивать БД.
Daily Spend
Last 14 days lead acquisition costs
Dispatcher Leaderboard
Performance metrics by dispatcher
All-Time Conversion
— booked / — leads
This Month Conversion
— booked / — leads
Week-over-Week
this week vs last
Avg AI Response
Dispatcher: —
Daily Leads
Lead volume for the last 30 days
City Monitor
All locations · live performance
Hourly Distribution
Which hours get most leads
Categories & Lead Sources
Top categories this month and where leads come from
Platform Analytics
User activity, features, errors and event log
Categories
Manage lead service categories
Team & Dispatchers
Add dispatchers, assign cities and accounts
Lead Routing
Who receives ALL new incoming leads. Switching also moves current active leads.
Technicians
Field technicians — add team, assign skills
Timesheets
Track technician hours, on-site time, and earnings
Company Settings
Brand, phone, website, hourly rate, currency
Email Channel
Let dispatchers reply by email from your own brand domain. checking…
Service Areas
Regions your techs cover — used by AI dispatch to route leads
Add Service Area
Center of the region
Around metro ZIP
Security
Two-factor authentication
Call Recording (Legal Compliance)
All-party consent disclosure — required in FL, CA, and 11 other states
Call Screening
Ask who's calling before it rings — you hear it before you pick up (like Google)
Facebook Instant-Call (Sarah)
New Facebook lead → Sarah calls within seconds, quotes from your price list, books
Cleanup queue (Monday reminder)
Surfaces past-due jobs, unpaid completed work, and stale leads so dispatchers close every job.
Price List
Service prices AI uses for customer quotes
Sales Script & AI Coach
Your company sales script — AI uses this to evaluate dispatcher calls
This script is used by AI when scoring dispatcher calls. Keep it updated for accurate coaching.
Danger Zone
Delete your account and associated data
Phone System
AI Operations
Live spend & health for the Sarah voice agent.
Monthly Usage
Daily Breakdown
Cost Breakdown
My Numbers
| Number | Name | Type | Status | Assigned To | Cost/mo | Actions |
|---|
No phone numbers yet
Buy a local number to start making calls and sending SMS
On-Demand & Auto-Recharge
SMS Automations
Triggered messages — reminders, follow-ups, review requests. AI writes the copy.
Each client gets a personal link to share. A friend who books gets $50 off their first job — and when that job is paid, your client earns $50 credit on their next service (applied automatically). Find a client's link in their chat → Details → Referral link.
After a completed job we text one rating ask ("How would you rate your visit from 1 to 10?"). A score of promoter threshold or higher gets the public review link; a lower score gets a private "what fell short?" message with a $15 FEEDBACK15 coupon and alerts you — never a public review ask. One cycle per customer.
Cash and Zelle customers often have no email on file. With this on, a paid invoice with no email address gets a short receipt SMS with the pay link instead. This is a receipt, not marketing — customers who texted STOP are still never messaged.
Settings — brand voice, deposit, referral, smart features
No automations yet
Pick a trigger to start sending automated SMS — reminders, review requests, follow-ups.
Lead credits
Thumbtack charges that may qualify for a credit. Review, copy the request, then file it manually in Thumbtack.
Credit queue
Reviews
Your Google reviews — AI drafts the reply, you post it in one tap.
Neuro — AI first responder
Loading…
Neuro answers new leads first. The instant a dispatcher replies, it steps aside — nobody has to remember to turn it off. If nobody replies within the handoff window below, Neuro continues on its own.
First message
What Neuro says the instant a new lead comes in. Use {name}, {service}, {city}, {company} — Neuro fills them in and adapts naturally to what the customer actually asked for.
Qualification steps
Neuro asks these one at a time, in the order below, before offering to book. Once every step has been asked, it moves straight to the booking offer — never to a price.
Booking offer
What Neuro says once qualifying is done. This replaces ever quoting a price.
Rules
Plain-language rules Neuro must always follow.
Business knowledge
Services, area, hours, policies. Never put prices here — Neuro never shares prices.
Handoff timing
If a dispatcher hasn't replied within this many minutes, Neuro continues on its own.
Marketing campaigns
One-off broadcasts to your customer base — SMS now, email later.
Sarah's brain — what she learned
Every night Sarah listens to her own calls, finds what closed and what stumbled (legal slip-ups, repeated objections, missing services), and proposes new rules. Approve → instantly in her brain for the next call.
No campaigns yet
Create a campaign to text or email a slice of your customer base.
Your Plan
Loading...
—
—
Payment Method
Invoice History
Cancel Subscription
To cancel your subscription, please contact our team. We'll process your request and ensure a smooth transition. Your data will be preserved for 30 days after cancellation.
Connect Stripe to accept payments
Accept cards & ACH, manage payouts, handle disputes. Setup takes 5 minutes via Stripe Express.
Opens in a new tab. Return here after finishing the form.
Cashflow forecast
AI-powered
Recent payments
All payouts
All payments
When a customer files a chargeback, AI drafts a tailored evidence packet from your invoice + chat history. You read it, edit it, and click Submit yourself — we never auto-respond, never auto-refund, and never accept a dispute without you.
Disputes
Stripe Connect
—Account that processes charges and receives payouts.
—
Billing email
Required for 2FA verification of destructive actions (instant payout, disconnect, etc).
Statement descriptor
What customers see on their bank statement. 5–22 chars, uppercase A–Z 0–9 space and dash.
Notifications
Payment methods
Checkout & fraud protection
NEWBoost conversion + block fraud. No automatic refunds or chargeback acceptance — every dispute response goes through you.
- No auto-refunds — refunds always require your manual approval
- No auto-acceptance of chargebacks — we draft evidence, you submit
- No flat-fee chargeback insurance — your invoice signatures are your protection
Service fee
Pass card processing fee to customer (capped at 10% by NeurLead).
Deposit policy
Tips
Instant payouts
Get card payments in your bank in 30 minutes for an extra +1% fee.
Transaction fees
Danger zone
Disconnect Stripe — your Stripe account stays intact, but new payments will fail until you reconnect.
Create
Jobs
No jobs found
Try a different filter or create a new job
Dispatcher Performance Report
Add Technician
Check the regions this tech covers. AI dispatch will route leads from those ZIPs to them.
Tech mobile link
"Send via SMS" texts the link directly to the tech's phone via Twilio. Anyone with this link can see this tech's jobs — Revoke generates a new one.
A device appears here after the tech opens their link on it. Revoke kicks them out instantly — they'll need a fresh SMS link.
Select a lead to view conversation
Description
Additional phones
Notes
Call history
Customer Answers
Completion Act
Global settings are on the Integrations page