NeurLead

Deleting your data

Last updated: 20 September 2026

This page explains how to have us delete the information we hold about you, what goes, and what we are required to keep. It applies both to a business that uses NeurLead and to someone who contacted one of those businesses and whose enquiry passed through us.

Ask us to delete your data

Write to privacy@neurlead.com from the email address on the account, or from the address you used when you contacted the business. If you reached the business by phone or text message, include that phone number so we can find the right records. If you wrote to the business on Facebook Messenger or Instagram Direct, include the name or @username you messaged from and the name of the business — that is enough for us to find the conversation.

Say that you want your data deleted. You do not need to give a reason.

We confirm within 2 business days and finish within 30 days. If we cannot identify you from what you send, we will tell you rather than delete the wrong records.

Removing our access to your Facebook or Instagram account

If you connected a Meta ad account, Facebook Page or Instagram account to us, you can end that connection yourself at any time, without waiting for us:

  1. open Business settings, then Partners;
  2. select Rakhimov Enterprise LLC;
  3. choose Remove.

Our access ends immediately. Campaigns we built stay in your own ad account and remain yours. To also have the data we stored deleted, write to us as described above.

You can review or remove the app itself under Facebook settings, Apps and websites.

Removing our access to your YouTube channel

If you connected a YouTube channel to us, you can end that connection yourself at any time, without waiting for us:

  1. open your Google account, Third-party apps & services;
  2. select NeurLead;
  3. choose Remove access.

Our access ends immediately: we can no longer upload to your channel or reply to comments on it. Videos we already published stay on your channel and remain yours — delete them yourself in YouTube Studio if you want them gone. To also have the data we stored deleted (the access token, your channel id and the video ids of our uploads), write to us as described above.

What we delete

  • contact details: name, phone number, email address, postal address;
  • messages, calls and call recordings exchanged through us;
  • enquiry details and anything you told us about the job;
  • identifiers received from Meta, and the access tokens for your accounts;
  • files and photographs you sent.

What we keep, and why

Two kinds of record survive a deletion request, because the law requires it.

  • Records of payment. Invoices and payment records are kept for the period tax law requires. They hold the amount, the date and the business name.
  • Records that you asked us to stop contacting you. We keep the fact of that request, so a later import cannot start messaging you again. This is the minimum needed to honour your own request.

Everything else goes, and it leaves our backups as they rotate, within 90 days.

If you are a business that used NeurLead

Deleting your account also deletes the enquiry records of the people who contacted you through us. Export anything you need first. We cannot restore it afterwards.

Questions

Write to privacy@neurlead.com. What we collect and why is set out in our Privacy Policy.